![]() ![]() Federal pricing will vary based upon individual taxpayer circumstances and is finalized at the time of filing. Additional fees apply for tax expert support.Additional terms and restrictions apply See Guarantees for complete details. It does not provide for reimbursement of any taxes, penalties, or interest imposed by taxing authorities and does not include legal representation. Free Worry-Free Audit Support is available only for clients who purchase and use H&R Block desktop software solutions to prepare and successfully file their 2022 individual income tax return (federal or state).However the same error message still appears with no resolve.Ĭan HP experts explain exactly what's going on? Keep in mind that the black extended selftest report could be printed out, but the printer keeps asking to remove and check the cartridge on the right. There doesn't seem to have any problem with the printing capabilities of the black cartridge. The printout is neat and clear, of course, only black text were printed. I only installed the Black cartridge, and was able to printed out an extended selftest report nicely with the black ink cartridge. When asked for the key combo, do nothing, the report will be printed out. On the Reports Menu, press OK, then select selftest or extended selftest, then press OK. When asked for key combo, press OK, the information menu will come up. To access the underware information menu, first step is the same, press Left Arrow and Setup keys at the same time. The first menu is for toggling between mfg mode and user mode. When asked for the key combo, press Left Arrow, then OK, then Right Arrow in sequence the underware will appear. Press Left Arrow and setup keys together. The only use now is to scan from the computer.įirst, these are the step to access the "underware" menu. Hope someone can help resolve the problems!Īfter reading resoures on the web, the printer has been changed back to user mode, but the same "remove and check cartridge on the right" continues to display forever, and cannot print or copy. Last 1-5 assets: error 1 to 5 :0x00000000 (all 5 errors are the same) Last 5 events level: event 1 to 5: 69961 (all 5 events are the same) My question is how to do a printer reset?įollowings are information of my printer: When I press the on/off button to turn off, the display turns off, but the on/off button and an "!" mark continue to light up. The problem now is the printer suddenly goes into mfg mode. Although I tried the above steps again, the printer wouldn't print the test page again. Since an extended self test page could be printed with only the 98 ink installed, it didn't look like there was problems with the new 98 cartridge. ![]() But as soon as I inserted the 95 tricolor cartridge to the left slot and closed the printer door, the same message "remove and check cartridge on the right displayed again and the printer just stuck there. This time, the printer briefly displayed the message "insert tricolor." and then printed out an extended self test report with only the black cartridge installed successfully. So I removed both, only inserted the black 98 ink and closed the printer door. After inserting the two new cartridges, the same "remove and check cartridge on the right" still displayed. So I spent around one hundred dollars to purchase two new 95 and 98 ink. On numerous trials, the printer was able to print out an alignment page successfully, and then the same message displayed again. ![]() After removing and cleaning the metallic contacts both on the black cartridge and on the printer, the same message still displayed. my HP Photosmart c4180 printer displayed the message "remove and check cartridge on the right".
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